Emotional intelligence at work usually creates unexpected results.
Famous management consultant Alan Weiss recounts a recent dinner with his wife at their favourite restaurant. The snow was falling quite heavily and Alan’s wife was a little unstable due to a recent hip operation. In the restaurant car park, the valet immediately went to Mrs Weiss’ assistance and helped her to navigate the thick snow safely. Throughout their dinner together, they couldn’t help noticing through the window that the valet cleared the snow from their windscreen several times. When they paid their bill, the valet was there again to help Alan’s wife across the snow. When they arrived at their car, they were delighted to see that the valet had started the engine a few minutes earlier and inside the car was warm and comfortable.
Had Alan mentioned the restaurant’s name, it would now be world famous. (Alan is a global consultant.) All because a young employee cared enough about his job and the restaurant’s customers and he knew how to show it.
When times are difficult, as they are now for most of us, a little extra care and consideration for others can create unexpected benefits later.
If you liked, then please subscribe to our YouTube Channel for video content. You can also find us on Twitter, Facebook, Instagram and Linkedin.
You will also like
- 6 Tips to stay mentally strong during the lockdownHow to stay mentally strong during the lockdown: Working on a big project? Break it into chunks and set a deadline for each one. Stay …
6 Tips to stay mentally strong during the lockdown Read More »
- Innovation, a book for your bookshelfA book about innovation. Practical advices on how to get management to appreciate the value of ideas in the pursuit of customer satisfaction.
- For solving problems, ingenuity is more powerful than effortResearches show that mental skills such as insight and curiosity beat sheer effort every time. Even when faced with complex problems.
- Now, you need your emotional intelligence skills more than everA restaurant’s employee had given an extra care treatment to a customer. This act of Emotional Intelligence can create unexpected benefits.
- The herd instinct for animals can be a life-saverThe Herd instinct for animals to behave in the same way can be a life-saver. But, as humans we have a distinct advantage.
- After the pandemic, which businesses will thrive?Based on the latest research, which businesses will thrive after the pandemic? What are the reasons for it?